Complaint

COMPLAINTS PROTOCOL of PNM International s.r.o.

When exercising the rights from liability for defects, it is necessary to enclose proof of purchase of goods or an invoice, if issued, or another document proving the purchase of goods. To make it as easy as possible for you, we only need a copy of the order confirmation email as proof. When sending the goods, the Buyer is obliged to pack the goods in a suitable package so that it is not damaged or destroyed. We will immediately send the completed form to the email you entered, all you have to do is put it in the package, carefully wrap the goods and secure them against damage, and send them to:

PNM International s.r.o.
Závodní 540/51
73506 Karviná
Czech Republic

or you can send it to the local return address of our Packeta logistic partner network. Return addresses for EU countries can be found here.

Contact details and return address

Street and house number
A phone where we can reach you
Please print out the mail with the summary of the complaint and enclose it in the package for easier identification of your shipment.

Refund account number if the complaint is settled by refund

How to return goods to the e-shop

If you choose Free return guarantee , we will send you a so-called return ticket by email, which you will stick on the package and take to the nearest branch of Zásilkovna (see www.zasilkovna.cz ) - available only in CZ, SK, HU,. For other countries you can send package to aour partners return adresses.

Complained goods

Specify in as much detail as possible defect when it occurs, v what equipment and under what circumstances with use occurs. Basically so make the whole process easier and shorter settlement
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You can find the order number, for example, in the e-mail confirming receipt of the order